Privacy Policy
RetroModded ("we," "us," or "our") operates retromodded.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
We may collect the following categories of personal information:
- Contact and identity information, such as your name, email address, phone number, shipping address, and billing address
- Order and transaction information, such as items purchased, selected configurations, payment status, shipping method, and order history
- Customization and support information, such as customization requests, repair requests, warranty claims, refund requests, support communications, and troubleshooting details
- Payment-related information, such as payment method details and transaction confirmations processed through our payment providers. We do not store full payment card numbers on our own servers
- Technical and usage information, such as IP address, browser type, device type, operating system, referring URLs, pages visited, and interactions with our website
- Cookie and tracking information, including information collected through cookies and similar technologies used for website operation, analytics, and, where applicable, advertising or remarketing purposes
2. How We Use Information
We may use personal information to:
- operate, maintain, and improve our website and services
- process, fulfill, customize, package, and ship orders
- communicate with you about your order, support request, warranty claim, repair request, refund request, or other service-related matters
- provide troubleshooting, after-sales service, repair support, and warranty handling
- detect, prevent, or investigate fraud, abuse, chargebacks, security incidents, or other unlawful activity
- keep business and transaction records, including for accounting, legal, tax, and compliance purposes
- analyze website traffic, usage patterns, and service performance
- send service-related communications and, where permitted by applicable law, marketing or promotional communications
- protect our rights, property, systems, customers, and business operations
Where required by applicable law, we process personal information on the basis of contract performance, legal obligations, legitimate interests, and, where applicable, consent.
3. How We Share Information
We do not sell your personal information.
We may share personal information with:
- Payment processors used to process transactions securely
- Shipping carriers and logistics providers used to fulfill and deliver orders
- Analytics, advertising, remarketing, email marketing, communication, and customer support providers used to operate our business, measure performance, communicate with customers, and support after-sales service where applicable
- Service providers and contractors who help us operate our website, support systems, fulfillment processes, fraud prevention systems, or related business functions
- Professional advisers, regulators, law enforcement, or other parties where required by law, legal process, or to protect our rights, customers, or business
- Corporate counterparties in connection with a merger, sale, transfer, restructuring, or acquisition involving all or part of our business, subject to applicable confidentiality and legal obligations
We only share personal information as reasonably necessary for the purposes described in this Privacy Policy.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember user preferences, improve performance, analyze traffic, and, where applicable, support analytics, advertising measurement, remarketing, or other marketing-related activities.
These technologies may include:
- Essential cookies, which are necessary for website functionality, security, checkout, and order processing
- Analytics cookies, which help us understand website traffic and usage patterns
- Preference cookies, which help remember settings and improve user experience
- Marketing or advertising cookies, where applicable, which may support campaign measurement, remarketing, or related marketing functions
Where required by applicable law, users may be offered controls to manage non-essential cookies and similar technologies.
5. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- fulfill orders and provide support
- maintain warranty, repair, refund, and transaction records
- comply with legal, tax, accounting, regulatory, or dispute-resolution obligations
- detect and prevent fraud or abuse
- enforce our policies and protect our business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
6. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, platform, or transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- request access to personal information we hold about you
- request correction of inaccurate or incomplete personal information
- request deletion of personal information, subject to legal and operational exceptions
- object to or restrict certain processing activities
- withdraw consent where processing is based on consent
- request a copy of certain personal information in a portable format, where applicable
- opt out of marketing communications by using the unsubscribe link in emails or contacting us directly
To exercise a privacy-related request, please contact us using the details in the Contact section below.
8. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy law, including rights to request access to, deletion of, or correction of certain personal information, subject to applicable exceptions.
RetroModded does not sell personal information. Where applicable, RetroModded may use analytics, advertising, or remarketing tools in accordance with this Privacy Policy and applicable law.
California residents may submit privacy-related requests using the contact details listed below.
9. International Visitors and Data Transfers
RetroModded operates internationally. Your personal information may be processed, stored, or accessed in countries or regions different from your own, including by service providers or partners who support our operations.
Where required by applicable law, we take reasonable steps to implement appropriate safeguards for international transfers of personal information.
10. Children’s Privacy
Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
11. Specific Notices and Additional Information
Where a specific page, checkout flow, embedded tool, or service interaction provides more detailed privacy or data-handling information, that more specific notice will apply to that interaction in addition to this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact:
RetroModded
Operated by Stellar Ark Limited
Phone / WhatsApp: +852 6067 0940
Email: support@retromodded.com
For full business contact details, please visit our Contact Information page.