Estimated arrival includes build, testing, dispatch, and USPS delivery time.
Lead time varies by selected add-on mods. For Alaska and Hawaii, USPS Standard
delivery is estimated at 10-18 business days after dispatch.
Quantity
Shipping Policy
Many RetroModded products are built to order, modified to order, or prepared in small batches. These products are not standard ready-to-ship warehouse inventory. Please review this page carefully before placing your order, as build time and shipping time are separate.
1. Build & Processing Time
Lead times depend on the product and selected modifications.
Configuration
Estimated Lead Time
No add-on mods (storage, color, and battery only)
1–2 weeks
Add-on Taptic Engine mod only
1–2 weeks
Add-on USB-C mod, Bluetooth mod, or AirTag mod (with or without Taptic Engine)
3–4 weeks
Lead times begin on the date payment is confirmed, not on the date the order is placed.
Shipping transit times are separate from build times.
Orders are processed Monday through Friday. Orders placed on weekends or during scheduled workshop closure periods begin processing on the next business day.
During high-demand periods, holiday seasons, product launches, or temporary workshop closures, processing times may be longer. If there is a significant delay, we will notify you by email or post an announcement on the website.
Unless otherwise stated on the relevant product page, custom build work, assembly, testing, and dispatch are generally handled from our Hong Kong workshop.
2. Temporary Closures and Holiday Periods
From time to time, our workshop may pause or temporarily stop accepting custom orders during holidays, scheduled breaks, or other operational periods.
If this happens, we will place a notice or banner on the website homepage. During these periods, new custom orders may not be accepted, or production may not begin until operations resume.
Once our workshop reopens, orders will be reviewed and scheduled as soon as possible in the order they were received, subject to product type, selected configuration, and current workload.
3. Shipping Destinations
We currently ship to the contiguous United States (48 states + Washington, D.C.), Alaska, Hawaii, Canada, the United Kingdom, Australia, the European Union, and selected other international destinations where carrier service is available.
We do not currently ship to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, the Northern Mariana Islands, or American Samoa.
If your country is not available at checkout, please contact support@retromodded.com before ordering.
4. U.S. Shipping Rates & Transit Times
Transit time estimates begin only after your order has been built and dispatched. Transit times are estimates and not guaranteed.
Carrier and service level may vary depending on destination and package requirements.
Contiguous U.S. (48 states + Washington, D.C.)
Service: USPS Standard
Transit time (after build): Estimated 5–8 business days
Cost: Free on orders $99.00 and up; $9.99 flat rate for orders under $99.00
Alaska and Hawaii
Service: USPS Standard
Transit time (after build): Estimated 10–18 business days
Cost: $15.00 flat rate on orders $99.00 and up; $24.99 flat rate for orders under $99.00
Free standard shipping on orders $99.00 and up applies only to the contiguous United States (48 states + Washington, D.C.).
For Alaska and Hawaii, a flat rate of $24.99 applies to orders under $99.00, and a reduced flat rate of $15.00 applies to orders $99.00 and up.
Final shipping costs are shown at checkout.
Carrier delays, weather events, high-volume periods, customs processing, and other factors outside our control may affect delivery times.
5. International Shipping
International shipping rates are calculated at checkout based on destination, package weight, package dimensions, and available service levels.
Transit times for international orders vary by destination and carrier and are not guaranteed unless explicitly stated.
Rates may include carrier surcharges, such as fuel or remote area fees, where applicable.
In limited cases, DHL or another courier-based shipping option may be available for selected destinations. These options are typically more expensive than our standard shipping method and may not be suitable for every order.
If you would prefer DHL or another courier-based shipping method, please contact support@retromodded.com as soon as possible after placing your order so we can review availability before dispatch where possible.
If such an upgrade is available, any additional shipping charge will be quoted to you in advance and will only be applied if you agree to it. Unless otherwise agreed in writing, orders will generally be shipped using our standard shipping method selected at checkout.
We cannot ship to P.O. Boxes for most international orders, as many courier services do not deliver to P.O. Boxes.
6. Order Tracking
Every order includes tracking where available. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Please allow up to 24 hours after receiving tracking information for carrier systems to reflect movement. If tracking has not updated after 1 business day, please contact us.
7. Customs, Duties & Taxes
For orders shipped outside the United States, import duties, taxes, customs fees, brokerage charges, and similar destination-country charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
We are legally required to declare the full value of the shipment on customs documentation. We do not mark orders as gifts or undervalue shipments.
8. Delivery Issues
If your package has not arrived after the expected delivery window, is marked as delivered but not received, or arrives damaged, please contact us as soon as reasonably possible.
Where possible, we recommend contacting us no later than 30 days after the shipping date for domestic shipments or 45 days after the shipping date for international shipments for lost-package or non-delivery claims. Claims reported after these windows may be limited depending on carrier policies.
For shipping damage claims, please provide clear photos of the packaging and product as soon as reasonably possible after delivery. Where possible, we recommend providing this within 5 days of delivery so we can assist efficiently. Claims reported later may still be reviewed, but available resolutions may be affected by carrier claim limits or the availability of supporting evidence.
If a package is confirmed lost by the carrier, or if a verified shipping issue occurs, we will provide an appropriate resolution depending on the circumstances. This may include replacement, reshipment, store credit, partial refund, or full refund, depending on the nature of the issue and what is reasonably practical.
9. Order Changes and Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing it.
If build work, configuration work, sourcing, or product preparation has not yet started, we will generally try to accommodate reasonable change or cancellation requests.
Once build work, configuration work, sourcing, or product preparation has started, changes or cancellations may be limited or unavailable because many products are made to order or modified to order.
Orders cannot be cancelled once shipped. After shipment, any eligible support, return, refund, or warranty handling will be governed by our Return, Refund & Warranty Policy.
10. Support
Because many products are custom-built or modified to order, after-sales support may include remote diagnosis, troubleshooting guidance, replacement parts, repair, return, or other practical solutions depending on the issue.
For shipping or order support, contact:
RetroModded Operated by Stellar Ark Limited Phone / WhatsApp: +852 6067 0940 Email: support@retromodded.com Support hours: Monday to Friday, 10:00 AM to 6:00 PM HKT.
11. Product-Specific Information
Where a specific product page provides more detailed information about lead time, included modifications, support handling, or configuration-specific limitations, the product page will control for that specific product.
A completely handmade leather case for the iPod you still reach for. The open-face design frames the screen and click wheel without a front cover to fold away, bringing tactile leather and hand stitching to a familiar everyday ritual.
Keep the familiar controls in reach
Open-face construction with dedicated screen and click-wheel cutouts.
Handmade cowhide leather with hand-stitched edges.
A choice of Standard Leather or textured Pueblo leather.
Choose your leather
Standard Leather has a classic leather look with natural grain and a smoother finish. Pueblo has a distinctive matte, textured surface with a vintage character. Both are cowhide leather; Pueblo is a leather choice, not a separate case style.
Handmade, not identical
Each case is made and stitched by hand. Natural grain, shade, edge finishing and stitching can vary from one piece to the next. Leather develops character with handling and use.
Confirm your fit
iPod model and back thickness matter. Before ordering, contact support@retromodded.com with your model, back thickness and any housing modifications. This is not a universal-fit case; do not choose by storage capacity alone.
Care
Keep the leather away from water, prolonged direct sunlight and heat. Wipe gently with a soft, dry cloth. Pueblo's textured surface can absorb moisture and develop marks or color changes.
About the images
Choose a leather and color to view its reference image. Loading openings, stitching and finishing follow the selected version and may differ between versions. Product images are styled from reference photographs; fine grain and color can vary. iPods and other props shown are for illustration and are not included with the case.
Made to order & shipping
Purchased on its own, your leather case is made to order and is expected to ship in 1–2 weeks. This is the production lead time before dispatch, not the delivery time.
When ordered together with a Modded iPod, your case will ship together with the iPod once customization is complete. The longer iPod customization lead time may apply.
Bundle offer
Save US$10 on one leather case with code LEATHER when you purchase a leather case and any Modded iPod in the same order. Limited to one discounted case per order. Not valid for a leather case purchased on its own. Cannot be combined with other discounts.
Choosing a selection results in a full page refresh.
